HELP CENTER

What You’re Looking For

The answers you’re looking for are always at your reach when you choose to do business with Bespoke Wigs Australia. We’re constantly updating our FAQs below in order to reflect important company updates. If you can’t find the answers you’re looking for, please reach out - our team is always ready to help.

HOW DO I WASH MY WIG?

Gently brush out the wig to remove any tangles (unless the wig is extremely curly)
Pin the wig to a polystyrene head and use a shower head to keep the water running in the same direction
Drench the piece with water then apply a small amount of high quality shampoo.
Comb the shampoo through the hair from top to bottom using gentle downward strokes one section at a time. Do not scrub the hair.
Rinse with cool water from the top down and from the inside of the cap to remove excess shampoo.
Apply conditioner and repeat step 4 and 5. (The conditioner can be left on for up to five minutes to improve consistency).
Gently blot hair with a towel. DO NOT rub vigorously.
Lightly comb through and allow the wig to air dry naturally on a wig stand.
To restyle your human hair wig, you may use a hair dryer, rollers, or straighteners on low heat settings.

When to wash your wig is up to you depending on how often it is worn and for how long. Don't use a lot of product and try to avoid too much hairspray and no shine spray!

CAN YOU REPAIR MY CURRENT WIG?

Possibly. If you have a repair enquiry you can book a consultation and we can have a look at what you need doing. We can then provide a quote and work from there.

HOW LONG DOES IT TAKE TO MAKE A CUSTOM WIG?

Each wig will have a different turn around time time, generally it will be around 12 weeks. If you're needing it sooner this can be arranged at an extra cost at the initial consult.

DO YOU ACCEPT RETURNS?

As each piece is custom, we do not accept returns. We will work with you on every step of the process to make sure you are completely happy with your wig or hairpiece.